Services · Deploy
Go-live support
A planned, rehearsed launch with engineers watching and ready to fix issues through the first days live.
Launch day is when real users, real data and real load meet the software for the first time. We check readiness beforehand, write a timed cut-over run-book with a clear go or no-go decision, and stay on hand through the first days live to triage issues, fix what breaks and keep users informed, whether we built the software or someone else did.
What you get
- A readiness checklist covering data, access, backups, monitoring and support
- A timed cut-over run-book with owners, checkpoints and a go or no-go call
- A rollback plan with the exact conditions that would trigger it
- Engineers on call during cut-over and through an agreed hypercare period
- An issue log with severity, owner and status, shared with your team daily
- A post-launch review of what went well, what broke and what remains open
How it works
- 01
Check
We test readiness against the checklist: data loaded, users set up, backups verified and alerts working.
- 02
Rehearse
The cut-over is run once in a test environment with timings recorded, so the real one has no surprises.
- 03
Launch
We follow the run-book step by step, confirm each checkpoint and make the go or no-go call with you.
- 04
Stabilise
During hypercare we triage reports, fix defects, tune performance and hand over to normal support.
Scope it now.
Answer a few questions and we prepare the email for you. Nothing is sent until you press send in your own email app.
Prefer to write freely? hello@clockborn.com
Questions
How long should hypercare last?
It depends on how critical the system is and how often users touch it. We agree the period in advance along with exit criteria, such as no open severe issues for a set number of days, rather than ending on a fixed date.
Can you support software you did not build?
Yes. We start earlier in that case, reviewing the architecture, deployment process and known issues with your developers, so we can triage quickly on launch day instead of learning the system under pressure.
What would make you call no-go?
The criteria are written into the run-book before launch: failed data reconciliation, a key test failing, monitoring not working or a severe defect with no workaround. Agreeing them in advance keeps the decision calm.