Software · Data and AI
Chatbots
Chat assistants that answer customers and staff from your own documents, and hand over to a person when they should.
A good chatbot answers the common questions well and knows when to stop. We build bots that answer only from your approved content, show where each answer came from, and pass the conversation to a person, with the full history, when a question falls outside that content or the customer asks for someone.
What we build
- Website chat widgets that answer from your help pages, policies and product data
- WhatsApp Business bots for order status, appointments and simple account requests
- Internal assistants that answer staff questions from HR, IT and process documents
- Hand-over to live agents in your helpdesk with the full conversation attached
- Content pipelines that re-index your documents whenever they change
- Review screens where staff mark answers right or wrong so weak spots get fixed
DemoInteractive · sample data
Try it live.
A working sample with made-up data. It runs in your browser; nothing is sent anywhere.
Ava Hi, I answer questions about orders, delivery and returns at Northwind Home.
Where is my order?
Order 55102, phone ending 4471
What it does well
Grounded answers
Replies are drawn from your indexed content, with a link to the source page or document.
Clear hand-over
Customers can ask for a person at any time, and the agent sees the whole chat first.
Clear guardrails
Topics, promises and phrases the bot must avoid are set by you and tested before launch.
Your languages
Customers can write in the languages you support, and answers are tested in each one.
Live order lookups
Once the customer is verified, the bot reads order or booking status from your systems.
Answer review
Staff rate a sample of conversations each week so weak answers are found and fixed.
Questions
Will the chatbot make things up?
Language models can give confident wrong answers. We reduce this by answering only from your indexed content, showing the source, declining when nothing relevant is found, and testing on real customer questions before launch. Questions about money or health go to a person.
Which channels can it work on?
Your website, WhatsApp Business, mobile apps, Microsoft Teams, Slack and Instagram messaging. One set of content and rules powers every channel, so answers stay consistent wherever customers ask.
What happens when it cannot answer?
It says so plainly and offers a person. During working hours the chat moves to your helpdesk or live chat tool with the history attached; outside hours it takes contact details and opens a ticket so nobody has to repeat themselves.