Software · Business software
Helpdesk and ticketing
Every support request from every channel in one queue, routed to the right person with clear deadlines.
Support breaks down when requests live in personal inboxes. We build helpdesks that turn email, chat, web forms and WhatsApp messages into tickets, route them by product, language or customer plan, and track each one against a response deadline until it is resolved.
What we build
- Shared inboxes that turn email, chat, forms and WhatsApp messages into tickets
- Routing rules by product, priority, language, region or customer plan
- SLA timers with escalation when first response or resolution is at risk
- Macros, canned replies and internal notes for faster, consistent answers
- A self-service knowledge base and customer portal for tracking requests
- Internal IT and facilities desks with asset links and approval steps
DemoInteractive · sample data
Try it live.
A working sample with made-up data. It runs in your browser; nothing is sent anywhere.
- NewRefund not receivedWrong delivery address
- OpenOTP not arrivingApp crashes on upload
- WaitingGST number on invoiceDamaged item photo
- SolvedExport data to CSVPassword reset loop
What it does well
Unified queue
Agents work every channel from one list instead of switching between inboxes.
SLA tracking
Each ticket shows time left to respond and resolve, and escalates before it breaches.
Smart routing
Tickets reach the right team by keywords, form fields or the customer’s account.
Customer context
Orders, past tickets and account details appear beside the conversation.
Knowledge base
Articles are suggested to customers before they submit and to agents while replying.
Satisfaction surveys
A short survey after each resolved ticket shows which teams and topics need attention.
Questions
Can it replace Zendesk or Freshdesk for us?
It can, if you need something those products do not do well for you, such as unusual routing, deep links to your own systems or per-seat costs that keep climbing. We import your tickets, contacts and articles so no history is lost in the move.
Can we use it for internal IT requests too?
Yes. The same engine runs an internal service desk with request forms, approval steps, asset records and separate queues, so IT, HR and facilities can each manage their own requests under their own rules.
Can AI help our agents?
We can add AI that drafts replies from your knowledge base, summarises long threads and suggests a category and priority. Agents stay in control: drafts are reviewed before sending, and suggestions are logged so you can check how accurate they are.